G-MW’s Warren Blyth said it was important for customers to be ready for any changes to the system as high demand on water could cause congestion on some channels.
“The more notice provided for irrigation orders, the greater the chance customers have to secure the requested delivery time and flow rate,” he said.
“Orders can be placed up to a maximum of 10 days in advance. If you are on the Interactive Voice Response system for ordering water, your orders need to be confirmed and authorised by planners at G-MW.”
As a requirement of the G-MW Customer Charter, orders should be placed by using the G-MW ordering system WaterLINE.
“This will ensure that water is debited against the correct allocation account while allowing us to communicate with you, and keep an eye on the water demands in certain channels, areas and regions,” Mr Blyth said.
“If demand for water does not exceed our channel delivery capacity, there will be no change to order scheduling. However, if the demand excessively exceeds the channel capacity, there may be a need to share the available capacity.”
Mr Blyth said G-MW was also working with customers to maintain the channel network to a high standard to prepare for any increase in water delivery.
“Sometimes we have to undertake maintenance works on the channel systems that supply our irrigation districts,” he said.
“This includes the treatment of submerged aquatic weeds along various channels across irrigation districts to ensure a more consistent water supply to customers.
“We’ll advise you when we’re doing these works and we’ll keep interruptions to a minimum.
“To ensure we’re working as closely as possible with our customers to manage their water needs, we encourage them to contact their planner to discuss their autumn irrigation needs.”
He also encouraged customers to check their water entitlement rules via the Victorian Water Register website at: www.waterregister.vic.gov.au
To access WaterLINE, go to www.g-mwater.com.au/waterline or phone 1300 469 469.
10°C